Where it all began.
We’re a design and production studio that wants to make the world more beautiful, one design at a time. We offer graphic design, custom printing, embroidery, and custom promotional items to meet your merchandising needs.
Whether for in-house or retail purposes, merchandise provides a key component of developing brand loyalty, increasing brand recognition, and differentiating your brand from the competitors. Branded products also serve as living advertisement and customer recommendations.
We offer custom graphic design, printing, and embroidery to meet your merchandising needs. This can include, but is not limited to: Shirts, Hoodies, Hats, Koozies and more.
Choose from our most popular garments or if you don’t see what you’re looking for, give us a shout and we’ll work to find just the right item to fit your needs.
What are you waiting for? Let’s create!
CLICK THE BUTTON BELOW to fill out the form with as much information as possible to request custom merchandise from 5518 Designs. Select a garment or accessory, choose a color, choose design placement, and let us know how many you need and when.
**Please note there is a minimum 4-week lead time on any custom items.
If you already have a design, Great! Send us the file and we’ll create a digital mockup and quote for your approval to confirm size and placement. Files can be submitted in the following formats: jpg, png, pdf, ai or eps (preferred).
FAQ’s
What kind of artwork should I provide?
Ideally, we prefer vector files (.ai, .eps, .pdf). Raster graphics ( like .jpg, .png) should be high resolution (300 dpi or higher) and the approximate print size. All fonts should be converted to outlines or the font files included.
What if I don’t have art or have poor quality art?
We are a full graphic design studio, so we can typically rebuild poor files for a fee. If you need us to create graphics from scratch, we can do that – we ask you have an idea in mind to help us get started.
What is the process for getting custom items from 5518?
1) Submit an online request, filled out as much as possible
2) 5518 graphics department will email for any additional questions
3) You will receive a mockup and quote for approval or changes
4) Upon approval of mockup and quote, order goes to production.
5) In 4-6 weeks, you will receive notification and final invoice for order pickup
6) Payment is due on delivery
Can I come over to talk about my order?
Sure! We just ask that you get in touch with the shop first to coordinate a time, as we’re typically working hard on current projects. We’d love to have you check out the shop, meet the staff and talk about your order in person.
Can I get a sample first?
Every invoice comes with a free digital mockup for proofing. Due to the lengthy prep time and high cost associated with shirt printing, physical sample prints are not typically offered.
Do you offer rush printing?
Yes, rush orders are available for an additional cost. Please let us know your deadline as soon as you can so that we can make sure we can meet your date.
How much will my order cost?
Cost depends on the type of item, total number of goods, and print colors, as well as other factors. Once we receive your custom request, our team will work to provide you with a quote and mockup as soon as possible.
How do I pay for my order?
Since a million things can go haywire during the production process, we ask the balance be paid on delivery or within 30 days to avoid additional late fees. We prefer checks, but accept any form of payment in store.
When can I expect my order to be ready?
Typical turnaround times are 4-6 weeks from time of mockup approval, but this can vary.
Can you ship my order?
Yes! Please let us know if you need shipping at the time of request, the costs will be estimated at that time, and actual shipping costs will be added to the final invoice.
What kind of stuff can you customize?
We are a full branding and custom printing, embroidery studio so the options are nearly endless! Our bread-and-butter is printing shirts, hoodies, etc., stickers, and embroidering hats and beanies. But we offer full promotional item catalogs (pens, balloons, temporary tattoos, etc.) and can offer price matching of items at large firms such as 4imprint and Sticker Mule.
Can I bring in my own shirts for you to print?
Yes, however, we don’t prefer this. Mistakes in the production process, we strive to avoid them at all costs, but we can’t guarantee they won’t happen. Because of the nature of customization, we allow for +-10% delivery of orders. As with some customer drop-offs, we are unable to replace the item.
I’ve seen your logo on the back of shirts, can I get that too?
Yes. We include all inside size tags and a small 5518 logo the lower back hip of all our shirts. We are happy to forego the back logo when requested or if the shirt already has a back print.
What’s your minimum?
Our minimum for printed items is 24, however we are expanding our printing capabilities and machines to allow for a 12 minimum on some specific apparel orders. Our embroidery in most cases is a 12, and promotional items have minimum requirements that depend on the specific item.
Can I just get one shirt?
No, sorry, you can’t order just one item printed. Customizing items involves a ton of set up work, and that is why we have minimums.
Where can I see all the apparel styles you offer?
We have several distributers, but our two main suppliers are www.ssactivewear.com and www.sanmar.com Check them out to see most of the styles that we can get. For branded promotional items, head over to www.4imprint.com to see their options. Find something you like? Awesome! Tell us the style code and color and we can check it out.
Can I mix/match different garments and colors in my order?
Yes, as long as the art doesn’t change. Please keep in mind that prints may not look good on a variety of colors.
What if I need to cancel my order?
You can cancel at anytime before mockup approval. If you cancel after, give us a call right away to see where we’re at in the process. If it is early enough, we may be able to cancel for a fee, however, sometimes the order is too far along and will be completed.
What is your misprint policy?
We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances or things just simply don’t work sometimes.
From time-to-time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn.
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